Opal Aged Care provides high-quality clinical care to 91 residential aged-care communities across Australia.

With a focus on residents' health, well-being, and independence, Opal remains dedicated to creating social and recreational programs and community connections since its launch in 2014.

Opal understands that deciding on an aged care provider for an individual is never easy. Their aged care approach is not about buildings, homes or lifestyle choices but engaging with residents with empathy, understanding and the goal of improving their quality of life.

RTM works with Opal to achieve high-quality care for residents and their families. Our Opal Aged Care relationship began in 2017 as their demand for updated software and solutions for patient quality increased. The first RTM software rollout started at the Northlakes Opal Aged care site in 2018, and over the last 4 years RTM, and its team of Authorised Contractors (including Access Protocol in WA, Alert Tech in VIC, Carecom in QLD and Total Communications in NSW), have installed, configured and interfaced Nurse Call, Telephony for Messaging, CCTV and Fire Alarms. Unified reporting and messaging in all sites has now been completed.

While supporting Opal, we have performed four software updates to all sites, with many new features, including automated auditing of critical messaging systems with our real-time monitoring software. We offer ongoing technical support and training to Opal Aged Care and pride ourselves on our long-standing relationship, utilising our suite of solution-based software.

RTM Opal project

RTM project solutions.

Our highly trained RTM Software Engineers continually develop software solutions that align with our client’s changing and evolving needs and technology.

Employing a model of open communication, from solution specification to system installation, we work closely with you during the entire process to ensure your project is completed on time, with minimal interruption to regular day-to-day operations, and that the end results not only meet but exceed your expectations.

In addition, our relationship with our clients is not just “hit and run”. Once the initial project/installation is completed, we are in an ongoing partnership with you, ensuring that every new feature and functionality we develop is available to you to continually improve your RTM Solution.